Shipping policy
Paws2Day Shipping Policy
At Paws2Day, we work to get your pet’s products to you as smoothly as possible. Please review the information below before placing your order.
Order Processing
After you place an order, it is sent for processing and fulfillment. Processing times may vary depending on the product, supplier, order volume, weekends, and holidays.
Once your order ships, tracking information will be provided when available.
Shipping Rates
Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase. Rates may vary based on the products in your order, delivery destination, and available shipping service.
Delivery Times
Estimated delivery dates or timeframes may be displayed during checkout or after your order has shipped. These estimates are not guaranteed.
Carrier delays, weather, holidays, high order volume, incorrect addresses, and other circumstances outside our control may affect delivery.
Multiple Packages
Paws2Day works with a network of fulfillment suppliers. If your order contains multiple products, your items may be fulfilled from different locations and arrive in separate packages or at different times.
You will not be charged for products simply because they arrive in separate packages.
Tracking Your Order
When tracking is available, you will receive tracking information using the contact information provided with your order.
Please allow time for the carrier to update tracking information after your package has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact Paws2Day as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after fulfillment has begun.
Lost, Damaged, or Missing Packages
If your order arrives damaged, contains the wrong product, or appears to be missing an item, please contact Paws2Day as soon as reasonably possible with your order information and photos when applicable.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier. You may also contact Paws2Day for assistance.
International Shipping
International shipping availability depends on the product and destination and will be shown at checkout when available. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Shipping Questions
If you have questions about an order or shipment, please contact Paws2Day through our store’s contact options and include your order number when possible.