Refund policy

Return & Refund Policy

We want you and your pet to be happy with your Paws2Day purchase. If something isn’t right, please contact us before sending any item back so we can provide the correct return instructions.

30-Day Return Window

You may request a return within 30 days after your order is delivered. To be eligible, the item must generally be unused, in the same condition you received it, and in its original packaging when applicable. Proof of purchase may be required.

Starting a Return

Please contact Paws2Day with your order number, the item you want to return, and the reason for your request. If your return is accepted, we will provide return instructions and, when applicable, a return shipping label.

Please do not send products back without receiving return instructions first. Some Paws2Day products are fulfilled and returned directly through our supplier network.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible. Please include your order number and clear photos when available.

We will review the issue and work to make it right through an appropriate replacement, return, or refund when eligible.

Items That May Not Be Returnable

For health, hygiene, and safety reasons, used pet products that cannot reasonably be resold in sanitary condition may not be eligible for return.

Items damaged through misuse, items marked final sale, gift cards, and personalized or custom-made products are also generally not returnable. If you’re unsure whether your item is eligible, contact us before sending it back.

Refunds

After an approved return is received and processed, we will notify you of the refund decision. Approved refunds are issued to the original payment method.

Your bank or card provider may require additional time to post the refund after it has been issued.

Return Shipping and Fees

Return shipping instructions and any applicable fees will be provided when your return is approved. Return requirements can vary depending on the product and fulfillment supplier.

We will disclose any applicable return shipping or restocking charge before you complete an approved return.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests, but we cannot guarantee cancellation after an order has entered fulfillment or shipped.

Please contact Paws2Day before returning any product.