Privacy policy

Paws2Day Privacy Policy

Last updated: October 2026

Paws2Day respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, make a purchase, contact us, sign up for marketing communications, or otherwise interact with Paws2Day.

Our store is powered by Shopify. Shopify and other service providers help us operate our website, process orders, provide payments, fulfill purchases, prevent fraud, and deliver other services.

1. Personal Information We Collect

Depending on how you interact with Paws2Day, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Products you view or add to your cart
  • Customer-service communications
  • Marketing preferences
  • Device and browser information
  • IP address
  • Website activity and interaction information

Payment information is processed through Shopify and applicable payment providers. Paws2Day may receive limited payment-related information necessary to process and manage your order.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, contact us, create an account, or sign up for marketing
  • Automatically when you visit or interact with our website
  • From Shopify and other service providers that help operate our store
  • From fulfillment suppliers, shipping carriers, payment providers, fraud-prevention services, and other business partners when necessary to provide our services

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Process returns, refunds, and customer-service requests
  • Communicate with you about your order
  • Detect and prevent fraud or misuse
  • Maintain and improve our website and customer experience
  • Understand how customers use our store
  • Send marketing communications when permitted
  • Personalize advertising or store experiences when permitted
  • Comply with legal, tax, accounting, and regulatory requirements

4. Shopify and Our Service Providers

Paws2Day is hosted on Shopify. Shopify processes information to provide the ecommerce platform and related services that allow us to operate our store.

We may also disclose information to companies that help us operate Paws2Day, including:

  • Payment processors
  • Shipping carriers
  • Fulfillment providers and product suppliers
  • Shopify Collective suppliers
  • Analytics providers
  • Marketing and advertising providers
  • Customer-service providers
  • Fraud-prevention and security providers
  • Professional advisers when reasonably necessary

These parties receive information only as reasonably necessary to provide their services, operate our business, comply with law, or protect legitimate interests.

5. Supplier Fulfillment

Some Paws2Day products are fulfilled by third-party suppliers through Shopify’s supplier and fulfillment network.

When necessary to fulfill your order, information such as your name, shipping address, contact information, order details, and purchased products may be provided to the applicable supplier or fulfillment partner.

Suppliers may also receive information necessary to process returns, replacements, or refunds.

6. Cookies and Similar Technologies

Paws2Day, Shopify, and service providers may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences and shopping-cart activity
  • Analyze website traffic and performance
  • Prevent fraud and improve security
  • Measure marketing effectiveness
  • Provide personalized advertising where permitted

Depending on your location, you may be provided with controls to manage certain cookies or data-sharing preferences.

7. Advertising and Data Sharing

We may use advertising, analytics, and marketing services to understand how customers interact with Paws2Day and to promote our products.

In some jurisdictions, certain advertising activities may legally be considered the “sale” or “sharing” of personal information, even when money is not exchanged for the information.

Where required by law, customers may have the right to opt out of certain targeted advertising, selling, or sharing activities through privacy controls made available on our store.

8. Marketing Communications

If you choose to receive marketing emails, text messages, or other promotional communications from Paws2Day, we may use your contact information to send information about products, promotions, new arrivals, or other store updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those messages.

Opting out of marketing does not prevent us from sending transactional communications related to orders, payments, returns, shipping, or customer service.

9. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online system, website, or method of electronic transmission can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Maintain appropriate business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet tax, accounting, legal, or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Obtain a copy of certain personal information
  • Object to or restrict certain uses of information
  • Withdraw consent where processing is based on consent
  • Opt out of certain targeted advertising, selling, or sharing of personal information where applicable

These rights may be subject to legal exceptions and verification requirements.

To make a privacy request, contact Paws2Day through the contact options provided on our store.

12. International Processing

Shopify, suppliers, shipping companies, payment providers, and other service providers may process personal information in countries other than the country where you live.

When information is transferred internationally, it may be subject to different privacy and data-protection laws.

13. Children’s Privacy

Paws2Day is not intended for children under 13, or any higher minimum age required by applicable law.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact Paws2Day so the matter can be reviewed.

14. Third-Party Websites

Our store may contain links to websites, social-media platforms, or services operated by third parties.

Paws2Day is not responsible for the privacy practices, security, or content of websites and services that we do not control.

We encourage customers to review the privacy policies of third-party services they use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact Paws2Day through the contact options available on our store.