At Paws2Day, we want shipping to be clear before you place an order.
Shipping rates and availability
Available shipping methods and charges are shown at checkout based on the products in your cart and your delivery address. Some products may not be available for shipment to every destination.
Fulfillment
Some Paws2Day products are fulfilled directly by trusted partner suppliers through Shopify Collective. If your order contains products from more than one supplier, your items may arrive in separate packages and at different times.
Processing and delivery
Processing and transit times vary by product, supplier, destination, carrier, weekends, and holidays. Delivery estimates shown at checkout or in tracking information are estimates and are not guaranteed.
Tracking
When tracking is provided by the fulfillment partner, it is added to your Paws2Day order and sent through our normal order notifications. Orders with multiple shipments may receive more than one tracking number.
Address accuracy
Please review your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible. Once fulfillment has started, address changes may not be possible.
International orders
International availability depends on the product and destination. Duties, taxes, customs charges, brokerage fees, or other import costs may apply and may be the customer's responsibility unless they are collected at checkout.
Delays, lost packages, and damage
Carrier delays can happen because of weather, service disruptions, customs processing, or other events outside our control. If tracking appears stalled, a package is believed to be lost, or an order arrives damaged, contact us at paws2day.support@gmail.com with your order number.