We want you and your pet to be happy with your Paws2Day order. Because some products are fulfilled by different partner suppliers, return instructions can vary by item.
Start a return
Contact paws2day.support@gmail.com before sending anything back. Include your order number, the item you want to return, and the reason for the return. We will confirm eligibility and provide the correct return instructions and return address.
Return window
Please contact us within 30 days of delivery for a return request. Eligible items generally need to be unused, clean, in original condition, and in their original packaging. Some products may have additional supplier-specific restrictions.
Items that may not be returnable
Opened consumable or treat-type products, gift cards, final-sale items, customized items, products used by a pet, and items that cannot be safely resold may be ineligible for return unless they arrived damaged, defective, or incorrect.
Damaged, defective, missing, or incorrect items
Please contact us as soon as possible, preferably within 3 days of delivery. Include photos of the item and packaging when applicable. We will work with the fulfillment partner to determine the appropriate replacement, refund, or other resolution.
Return shipping
Return-shipping responsibility depends on the item and reason for the return. For approved returns caused by an incorrect, damaged, or defective shipment, we will coordinate the appropriate return instructions. For other eligible returns, return-shipping costs or a return-label fee may apply and may be deducted from the refund.
Refunds
After an approved return is received and inspected, any approved refund will be issued to the original payment method. Original shipping charges are generally non-refundable unless the return is due to a fulfillment error or defective product. Your bank or card issuer may take additional time to post the refund.
Exchanges
Direct exchanges are not guaranteed. In many cases, the simplest option is to return the eligible item and place a new order. For damaged or defective items, contact us first so we can determine the best resolution.